Refund and Returns Policy

We will refund orders that have been paid for but not yet dispatched based on the following situations:

A. All the goods in the order are in stock:

• Orders that remain unprocessed within 24 hours can be refunded 100%.
• After 24 hours, the order can be refunded at 90%.
• Shipped orders are non-refundable.

B. The goods part within the order needs to be pre-order:（Custom or semi-custom orders）

• Orders that remain unprocessed within 24 hours can be refunded 100%.
• Orders have been processed can be refunded at 80%.（The artist began to create according to the client’s requirements, which means the order has been processed.）
• Shipped orders are non-refundable.

C. All the goods in the order needs to be pre-order:（Custom or semi-custom orders）

• Orders that remain unprocessed within 24 hours can be refunded 100%.
• Orders have been processed can be refunded at 65%.（The artist began to create according to the client’s requirements, which means the order has been processed.）
• Shipped orders are non-refundable.

Eligibility Period And Condition:

• You have 5 days from receiving your item to initiate a return or exchange.
• The products must be in its original, unworn or unused condition, with all tags attached, and in its original packaging.
• If the packaging has been opened, please do not remove the sticker from the backing adhesive for use.
• Returns are not accepted for sample orders.

How to Initiate a Return or Exchange:

• Contact us at support@snowboardstickershop.com to start your return process.
• Emails will be replied on the coming business day if you send requests on weekends or holidays.
• Please keep the goods safe during this period to ensure that they meet our refund conditions.
• Upon acceptance, we’ll send you a detailed instructions on our address and how to send your package.
• Returns without prior request will not be accepted.

Refund Process:

• The refund will be returned to your payment account along the original payment route within 7 working days.
• If you do not receive the refund, please contact our customer service as soon as possible to verify the refund status.

Exchange Process:

• Please send the goods within 3 days after we agree to the exchange
• Please inform us of the specific details such as the delivery number via email.
• We will inspect the goods immediately upon receiving them.
• After verification, we will send the replacement goods to the customer’s original order address.
• The return logistics tracking number will be informed to you via email. (support@snowboardstickershop.com)

Non-Refundable Situations:

• We do not provide refunds if your package is returned due to refusal to pay taxes or if customs cannot contact you. Please note that our website is not liable for any local customs fees.
• No refund will be issued if your package cannot be delivered because you moved to a new address after we shipped it.
• In the event of package destruction or loss due to natural disasters, we apologize and may share part of the loss with you.
• Refunds are not given if the package fails to be delivered due to incorrect address or phone number provided by you.
• We do not offer refunds for delays in shipping.